At Chooomantar, customer satisfaction is our priority. We strive to deliver high-quality Ayurvedic products. Please read our Return & Refund Policy carefully before placing your order.

1. Returns

Due to the nature of our Ayurvedic and personal care products, we do not accept returns on products that have been opened, used, or tampered with for hygiene and safety reasons.

We only accept returns in the following cases:

• You received a damaged product.
• You received the wrong product.
• The product was missing from your order.
• The product arrived leaking or in unusable condition.

2. Return Request Timeline

You must report the issue within 48 hours of receiving your order.

Please include:

• Your Order ID
• Photos or a short video of the product and packaging
• A brief description of the issue

3. Refunds

After verifying your request, we will:

• Send a replacement product, or
• Process a refund if a replacement is unavailable.

Approved refunds are usually processed within 5–7 business days to the original payment method. If you paid via Cash on Delivery (COD), the refund will be transferred to your bank account or UPI ID after verification.

4. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Opened or used products
• Products damaged due to misuse or improper storage
• Orders where the return request is made after 48 hours of delivery
• Products purchased during clearance or special promotional sales (unless received damaged or incorrect)

5. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

6. Contact Us

For any return or refund request, please contact our customer support with your Order ID and product images.

We aim to respond to all requests within 24–48 business hours.

Thank you for choosing Chooomantar. We appreciate your trust and are committed to providing genuine Ayurvedic products and excellent customer service.